ID Boutique wants you to be more than happy and in love with your purchase but if this is not the case and wish to return your purchase for a refund or an online credit note with no expiry date.
We do not accept returns for sale and final sale item/s.
Please contact us via email to discuss your return.  Please scroll further down for our faulty policy.
  • Please note that ALL SALE STOCK SALES ARE FINAL. We do NOT refund/exchange/credit. SALE items include: flash sales, one off sale, boxing day sales or any time an item is sold under the RRP price (so it being marked down). 
  • EARRINGS/JEWELLERY/HAIR ACCESSORIES are final sale for hygiene reasons, unless the goods are deemed to be faulty by our Quality Assurance Department.
Postage is NON refundable. The expense of postage for all returns or exchanges will be at the customers own cost.
We take great pride in our reputation for quality, and if for any reason you are dissatisfied with your purchase, we will assist you with a refund or an online credit note that does not expire.
We need to be notified via email within 7 days from delivery by Australia Post and posted back to us within a further 7 days.
If item is not received we do not take responsibility for lost packages.
If a return is sent outside of this time frame, we will use our discretion as to whether we can make an exception.
Returns must be in accordance with our "Original garment state/Return requirements" (please see below).
ID Boutique reserve the right to reject a return if we conclude it is not in a new condition.
In the rare event that a return is rejected the decision is final and not negotiable.
To return an item email within the timeframe stated above. You must provide us with the following information included in return.
  1. Date of Purchase
  2. Order Number 
  3. Reason for return (wrong size, didn't love it) etc. 
If the tracking of your return shows it has been delivered to us, but you have not received a refund or a credit within 7 business days of the delivery date, please follow up by emailing
We advise all customers to keep a record of their tracking number once item/s are posted. Customers will be able to track and monitor their return via their tracking number.
ID Boutique is not responsible or liable for packages lost by AUSTRALIA POST.
If a refund has been issued it may take up to 5-10 working days which is due to banking rules and is out of our hands.
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
In accordance with the Australian Competition and Consumer Commission, if the garment has a minor fault, we are required to repair the fault and forward it back to you. If we believe the fault cannot be repaired you will be sent a replacement product which matches your original purchase. If we are unable to repair or replace your faulty item, you will be refunded for the total of your purchase amount.
A refund will be issued on items that have a distinct, irreparable manufacturing fault upon delivery. All garments are carefully inspected prior to dispatch and are sent in a brand new condition. If you suspect a fault please contact us  immediately to address the nature of the fault.